FAQs

That’s easy! You can call us on 01527 66489 (or see our other contact methods) and we will make an appointment for a member of staff to come and see you. This is for a FREE no obligation quotation.

At Wood and Haynes we do not normally take a deposit. But we do ask that once your work is completed and you are happy with everything, that you pay us promptly.

Once your work is complete you can pay by the following methods:

• Bank transfer
• Cheque
• Card payment over the phone, or come into the office.

We are charged 2% for credit card payments, so we pass this charge onto our customer. Thank you for understanding.

New windows and doors will always enhance your property, and make it more comfortable and economical to run.

This can vary between two to four weeks, sometimes more with conservatories (often due to our lovely British weather!).

The simple answer is NO! We have two fitting teams and a part-time service engineer that have been with us for some years.

Yes, we are members of Certass, which in turn provides each customer with an insurance backed guarantee that is transferable to the new owner if you move.

Firstly, we need to say that the appearance of external condensation is not a fault with the glass or windows – it is simply your new ‘A’ rated double glazing doing its job: keeping the cold outside.

This means that the external temperature is colder than the gas inside your double glazed unit, which in turn is cooler than the temperature inside your home. This causes the condensation on the outside pane of glass. It happens more often in Spring and Autumn.

Once the outside temperature becomes the same as the gas inside the double glazing, the condensation will disappear.

Condensation or misting inside the room may be a result of a failed or broken unit, but it is more likely to be the humidity or moisture content of the air in the room – especially kitchens and bathrooms.

Bottled gas and paraffin heaters produce a lot of moisture, and even breathing lets enough moisture into an unventilated room to cause condensation to form. So, increasing the ventilation, such as locking open the window on the night vent, or leaving the door ajar will help to control this problem.